Englishcombe House Residential Home

This charming Victorian house is so cosy that visitors often comment on its homely feel. The house was previously a ballet school, and there’s certainly a classical feel to the home, with its traditional oak staircase and wrought ironwork.

Situated in a traditional Cotswold village opposite a park and a school, there’s always something to see, and the house also has stunning views across Bath.

Type of Care

Dementia Residential

Englishcombe House (20 bedrooms) provides care for people who are in the early to middle stages of dementia. The primary aim is to assess needs in the context of life history, personality, known habits and lifestyle, emotional health and medical conditions. Encouragement and support are provided in daily living activities in accordance with individual choices and preferences.

We can facilitate long or short term care, respite or placement whilst waiting for specialist external assessment for a permanent care package.

Services included in basic fees

  • Accommodation, light, heat and water
  • Individual personal care and support, FNC is retained as nursing charges
  • All meals
  • Laundering of personal clothing and linen
  • Activities and entertainment

Services available at extra cost

  • Dry cleaning if required
  • Hairdressing
  • Chiropody
  • Opticians
  • Dentist
  • Personal clothing
  • Toiletries and other items of luxury or personal nature
  • Outings or day trips
  • Meals provided by the home for a friend or relative
  • Any therapies that are not referred by the NHS
  • Newspapers and magazines
  • Phone calls as per individual charges
  • Private healthcare appointments
  • Transport to private outings or appointments.

What people said about us.

“I just enjoy being here. I couldn't imagine being anywhere else”: RESIDENT

“It took us a long time to find a place we liked for him, but we know he is happy at Englishcombe House.”: FAMILY MEMBER

“Thank you so much for your care. The family are so grateful to you, and for your support you gave them.”: FAMILY MEMBER 

“Everyone is always extremely helpful, polite and kind”: RELATIVE

What CQC said about us: Excerpts from the September 2013 Inspection Report

People we spoke with told us “the staff are very nice here” and “you couldn't be in a nicer place.”

People told us “staff help you if you want help” and “I've got no complaints about the staff, I think they are nice.” We saw care staff knelt down to the same level as people when speaking and encouraged them to join in conversations or activities. We observed care staff repeatedly reassured people when they were not able to remember information. We observed care staff explained care to people and waited for them to show they had agreed before starting. This meant people were involved in their care and shown respect by staff.

We spoke to four care staff and asked them how they ensured the care they gave was respectful. One care staff told us they spent a lot of time getting to know people and their family in order to understand people’s likes, dislikes and personal preferences. Care staff said this knowledge helped on occasions when people’s dementia affected their ability to make choices or decisions. Other care staff told us when people were unable to verbally communicate they observed body language and facial expressions for indications of how people were feeling. This meant care staff had involved people in their care as much as they were able.

We observed people got dressed with support from care staff at different times during the day. The manager told us people were asked when they wanted to get dressed and care staff acted in accordance with people’s wishes. This meant people were involved in their care and support and choices were respected. We saw that one person complained of feeling cold. We saw care staff responded immediately, providing this person extra clothing. We observed care staff repeatedly supported the person with their clothing choices until the person told them they felt comfortable. This meant the persons individual needs were appropriately supported by care staff.

We observed how people received their meals. We saw food presented in different ways such as cut up or puréed. Throughout the day we observed people had drinks near them. We observed care staff frequently offered people a choice of hot and cold drinks. We spoke with three visiting professionals who worked for health or social care services. These professionals told us they had no concerns about the care people received. They told us people’s health needs were well supported, monitored and maintained. This meant the provider had reduced the risk of poor nutrition and dehydration by appropriately encouraging and supporting people.

The three professionals from health or social care services we met on the day of our inspection, told us concerns about people’s care were raised promptly with them by staff. All the professionals told us they believed the care people received was good and staff followed professional advice.