Residency Terms and Conditions

The home reserves the right to re-locate the resident to another room or suite/wing where the allocated room becomes unsuitable to meet the changing needs of the resident. This will be undertaken after full consultation with the resident or their representative.

a.) The charge will be stated as a total amount per week, paid in advance. This charge is determined by the size and style of the room chosen and includes all personal care, food, light, heat and laundry services. The charge per week is the cost for the room. This is payable for this particular room regardless of the source of funding.

b.) The total will include an element for nursing care which might be funded by the NHS. Many of our residents will be eligible for Funded Nursing Care (FNC) as established by the Clinical Commissioning Group (CCG). If a resident is eligible, the FNC will be paid to the company and will be applied towards payment of the weekly fee on receipt from the NHS. This will only apply if Nursing needs are established by the CCG and consent will need to be given by the resident or their representative. Until the FNC payment is received by the company, the resident is liable for the full charge including this element.

c.) The particular charges for the residency will be outlined in the contract, including how this is shared between different funding sources.

• Hairdressing
• Opticians (if applicable)
• Dentists (if applicable)
• Newspapers / magazine subscriptions
• Personal clothing
• Toilet requisites and other items of luxury or personal nature
• Outgoing telephone calls charged at the current domestic rate
• Transport provided by the home for private appointments based on taxi rates
• Outings, social and leisure activities
• Staff escort to accompany residents for appointments
• Dry cleaning
• Any other services that cannot be categorised under the services listed above.

e.) The charge covering provision of all services referred is subject to review, from time to time, as determined by the company’. Any increase in the fee will be as a result of inflation, any other increase in overheads or operating costs, which the company’ experiences for the provision of care and service or as a result of statutory provisions coming into force after the date hereof. the resident will be notified in writing of any increment in the charge stated with reasons for the increment clearly outlined two weeks prior to the increment being charged.

a.) Terms of payment are strictly 30 days net from the date on which an invoice is rendered. Regrettably due to the cost of funding, interest will have to be added to this account at Bank of England Base Rate plus 4% where payment is made outside our terms.

I. For permanent residency placements, an invoice for the full month will be issued in advance at the start of each month.

II. For fixed-term respite care charges will be paid for the whole of the agreed term in advance of the residency commencing.

b.) If the residents’ fees are paid in whole or part by a third party, the appointee, representative or next of kin hereby agrees to pay any outstanding arrears arising up until termination of this Agreement.

c.) In the event of death of the resident, any fees outstanding will be charged to their estate. Third parties who agree to meet the residents’ fees in whole or part agree to pay any outstanding arrears arising after death. Fees are payable until the day on which the room of the resident is cleared of all personal possessions and effects.

a.) The resident will be provided personal and nursing care, (except where the placement is for residential care), in accordance to their assessed needs and the agreed plan of care.

b.) The resident and / or their representative will be required to provide information as required in the admission process and subsequent changes affecting the resident.

c.) If the resident and / or their representative finds it necessary to raise a complaint they are requested to follow the company’s written procedure for complaints. A copy of the procedure is available in the ‘Resident’s Handbook’ or can be obtained through the home.

a.) Any items of furniture or other effects that the resident may wish to bring to the home will be checked for their condition, suitability and safety. Where they are deemed unsuitable or unsafe, the resident cannot bring such items to ‘The Home’.

b.) All personal clothing and effects brought to the home at the time of admission will be recorded on the Personal Property List. It is the responsibility of the resident and / or their representative to ensure that any subsequent personal clothing or effects brought to the home are similarly declared and recorded by the Manager or Administrator. the company will not be liable for loss or damage to any items that are not declared and recorded.

c.) Transportation, insurance and eventual removal of all personal clothing and effects shall be the resident’s responsibility or that of their representative.

d.) Where the resident requires items such as hearing aids, spectacles, dentures or any other specialist disability equipment, and where the resident is or likely to misplace or damage them due to their own impairment or condition, the company cannot guarantee safe keeping of such items. If such items are misplaced or damaged the company is not liable for payment towards their replacement.

e.) The company is insured at the rate of £1,000 per person for valuable effects left in the residents’ rooms. All items over £1,000 need to be itemised, but insurance does not extend to the residents’ cash securities and other monies. All valuable assets must be declared upon admission for insurance purposes. Safekeeping can be arranged at the home.

a.) For permanent residency placements the first month of admission shall be regarded as a trial period for the benefit of the resident and the home. This is to allow both the home and the Resident to ascertain that the Resident’s care needs and expectations can be met.

b.) On completion of the trial period, this agreement shall continue in force until terminated by either party giving to the other written notice of 4 weeks before termination. The four weeks notice of termination may be given by the company in the following circumstances:

I. Non-payment of fees

II. If, having consulted the resident and appropriate healthcare professionals, the home is no longer able to meet the resident’s needs.

III. If, after a hospital treatment, the condition of the resident changes to an extent that the home is unable to meet the resident’s needs following a full clinical assessment and consultation with all professionals concerned.

IV. Any circumstances or behaviour which the home deems detrimental to the Home or welfare of other residents.

c.) the company may terminate the agreement giving notice for discharge as soon as is practicable under the following circumstances:

I. In the event that the resident purposefully refuses clinical and / or personal care interventions which are deemed necessary for their safety, or purposefully behaves in a manner that adversely affects the Resident’s life or safety.

II. In the event that the resident’s condition and / or behaviour adversely affects the safety and / or well-being of other residents or staff at the home.

d.) Should the resident choose to leave the home without giving the required four weeks notice of termination of agreement, payment of fees in lieu of notice at the normal weekly rate will be required.

e.) In the event of death of the resident the agreement ends when the room of the resident is cleared of all personal clothing and effects and fees are payable until that time.

f.) The home will be the abode of the resident. Should the resident at any time require hospital treatment or be otherwise temporarily absent from the home, the company will retain the accommodation for the full and current weekly fee, unless the required 4 week notice for termination of agreement is given by either party to the other.