Support - Cedar Care Homes

Your full name

Your email address

Best contact number (please include option/extension if not mobile)

Your location

What technology do you need help with?

Select the topic

Name of the Resident

Name of the new home

Name of the wing at the new home

Residency type

Date of transfer

Time of transfer

Full name of the employee

Permission to adjust

Select a new role

Select a new home

Select an additional home

Please provide a detailed explanation of your query. Just as you would describe symptoms in detail when seeking medical advice, offering as much relevant information as possible will enable us to assist you more effectively

Attach screenshot(s) to support your ticket (optional, but highly appreciated)

Select the topic

Device number (written on the back)

Device number(s)

Please provide a detailed explanation of your query. Just as you would describe symptoms in detail when seeking medical advice, offering as much relevant information as possible will enable us to assist you more effectively

Attach screenshot(s) to support your ticket (optional, but highly appreciated)

Select your HR representative

Staff's full name

Select the option

Which additional department(s) would you like to add?

Which employee group(s) would you like to add?

Which access level would you like to change?

Which employee details would you like to update?

What would you like to update regarding leave allowance?

Please describe your query

Is the query you are raising related to staff profiles? (Permissions (including visibility of rota by nurses)/Departments/Pay rates etc.)

To get help with staff profiles, select 'Planday - Update to staff profiles' as the support option.

Have you checked that the SOPs cannot help you resolve this technical issue?

Please read the SOPs first as they will answer most of your questions. You can find them under Management System/MANAGEMENT SUPPORT INFORMATION/HOW TO GUIDES/Planday.

Attach screenshot(s) to support your ticket (optional, but highly appreciated)

Select the topic

Full name of the employee

Date of transfer

Name of the new home

Reason for deleting records

Records to be deleted

Attach screenshot(s) to support your ticket (optional, but highly appreciated)

We suggest restarting the device before opening a ticket as it usually solves most issues. But if restart hasn't solved the problem, please continue to provide the below information.

Select the topic

Device having an issue

If the device is working, please include your Device Name for quicker resolution. To check, click HERE -> Open Settings

Printer make and model

Printer serial number

When did you first notice the issue?

Which part is affected?

Please provide details

When did you first notice the issue?

Please provide details

Select the topic

User’s full name

Personal email address

UK-based mobile number

User's full name

NHS email address

Reason for deactivation (e.g. staff leaver)

Effective date of deactivation

Please indicate what you would like to reset

User’s NHS email address

UK-based mobile number

Reason for the reset

Refresh