Support - Cedar Care Homes

Your full name Your email address Your home With what technology do you need support?

Select the topic

Name of the Resident Name of the new home Name of the wing at the new home Residency type Date of transfer Time of transfer

Full name of the employee Permission to adjust

Select a new role

Select a new home

Select an additional home

Please explain the issue in detail Attach a screenshot of the issue (optional)

Please explain the issue in detail Attach a screenshot to support your query (optional)

Select the topic

Device number (written on the back)

Device number(s) Please explain the issue in detail Attach a screenshot to support your query (optional)

Select your HR representative Staff's full name Select the option

Which additional department(s) would you like to add?

Which employee group(s) would you like to add?

Which access level would you like to change?

Which employee details would you like to update?

What would you like to update regarding leave allowance?

Please describe your query

Is the query you are raising related to staff profiles?

To get help with staff profiles, select 'Planday - Update to staff profiles' as the support option.

Have you checked that the SOPs cannot help you solve this technical issue?

Please read the SOPs first as they will answer most of your questions. You can find them under Management System/MANAGEMENT SUPPORT INFORMATION/HOW TO GUIDES/Planday.

Please explain your query in detail Attach a screenshot to support your query (optional, but much appreciated)

Select the topic

Full name of the employee Date of transfer Name of the new home

Reason for deleting records Records to be deleted Attach a screenshot to support your query (optional)

We suggest restarting the device before opening a ticket as it usually solves most issues. But if restart hasn't solved the problem, please continue to provide the below information.

Select the topic

Device having an issue Please explain the issue in detail Attach a screenshot to support your query (optional)

When did you first notice the issue? Which part is affected? Please confirm the mobile number (usually manager's work mobile number) to set up a redirection in case the issue cannot be resolved before the end of day. Additional details (optional)

When did you first notice the issue? Additional details (optional)

Please explain the issue in detail Attach a screenshot to support your query (optional)

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