Support - Cedar Care Homes

Your full name Your email address Your home What technology do you need help with?

Select the topic

Name of the Resident Name of the new home Name of the wing at the new home Residency type Date of transfer Time of transfer

Full name of the employee Permission to adjust

Select a new role

Select a new home

Select an additional home

Please explain your query in detail (As you would provide detailed symptoms when seeking medical assistance, please provide as much information as possible to get the best help from us) Attach screenshot(s) to support your ticket (optional, but highly appreciated)

Select the topic

Device number (written on the back)

Device number(s) Please explain your query in detail (As you would provide detailed symptoms when seeking medical assistance, please provide as much information as possible to get the best help from us) Attach screenshot(s) to support your ticket (optional, but highly appreciated)

Select your HR representative Staff's full name Select the option

Which additional department(s) would you like to add?

Which employee group(s) would you like to add?

Which access level would you like to change?

Which employee details would you like to update?

What would you like to update regarding leave allowance?

Please describe your query

Is the query you are raising related to staff profiles? (Permissions/Departments/Pay rates etc.)

To get help with staff profiles, select 'Planday - Update to staff profiles' as the support option.

Have you checked that the SOPs cannot help you solve this technical issue?

Please read the SOPs first as they will answer most of your questions. You can find them under Management System/MANAGEMENT SUPPORT INFORMATION/HOW TO GUIDES/Planday.

Select the topic

Full name of the employee Date of transfer Name of the new home

Reason for deleting records Records to be deleted Attach screenshot(s) to support your ticket (optional, but highly appreciated)

We suggest restarting the device before opening a ticket as it usually solves most issues. But if restart hasn't solved the problem, please continue to provide the below information.

Select the topic

Device having an issue Please explain your query in detail (As you would provide detailed symptoms when seeking medical assistance, please provide as much information as possible to get the best help from us) Attach screenshot(s) to support your ticket (optional, but highly appreciated)

When did you first notice the issue? Which part is affected? Please confirm the mobile number (usually manager's work mobile number) to set up a redirection in case the issue cannot be resolved before the end of day. Please provide details

When did you first notice the issue? Please provide details

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