Support - Cedar Care Homes

Your full name

Your email address

Your home

With what technology do you need support?

Select the topic

Name of the Resident

Name of the new home

Name of the wing at the new home

Residency type

Date of transfer

Time of transfer

Full name of the employee

Permission to adjust

Select a new role

Select a new home

Select an additional home

Please explain the issue in detail

Attach a screenshot of the issue (optional)

Please explain the issue in detail

Attach a screenshot to support your query (optional)

Select the topic

Device number (written on the back)

Device number(s)

Please explain the issue in detail

Attach a screenshot to support your query (optional)

Select the topic

Full name of the employee

Date of transfer

Name of the new home

Reason for deleting records

Records to be deleted

Attach a screenshot to support your query (optional)

We suggest restarting the device before opening a ticket as it usually solves most issues. But if restart hasn't solved the problem, please continue to provide the below information.

Select the topic

Device having an issue

Please explain the issue in detail

Attach a screenshot to support your query (optional)

When did you first notice the issue?

Which part is affected?

Please confirm the mobile number (usually manager's work mobile number) to set up a redirection in case the issue cannot be resolved before the end of day.

Additional details (optional)

When did you first notice the issue?

Additional details (optional)

Please explain the issue in detail

Attach a screenshot to support your query (optional)

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