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Your full name Your email address Best contact number (please include option/extension if not mobile) Your location What technology do you need help with?

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Name of the Resident Name of the new home Name of the wing at the new home Residency type Date of transfer Time of transfer

Full name of the employee Permission to adjust

Select a new role

Select a new home

Select an additional home

Please provide a detailed explanation of your query. Just as you would describe symptoms in detail when seeking medical advice, offering as much relevant information as possible will enable us to assist you more effectively Attach screenshot(s) to support your ticket (optional, but highly appreciated)

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Device number (written on the back)

Device number(s) Please provide a detailed explanation of your query. Just as you would describe symptoms in detail when seeking medical advice, offering as much relevant information as possible will enable us to assist you more effectively Attach screenshot(s) to support your ticket (optional, but highly appreciated)

Select your HR representative Staff's full name Select the option

Which additional department(s) would you like to add?

Which employee group(s) would you like to add?

Which access level would you like to change?

Which employee details would you like to update?

What would you like to update regarding leave allowance?

Please describe your query

Is the query you are raising related to staff profiles? (Permissions (including visibility of rota by nurses)/Departments/Pay rates etc.)

To get help with staff profiles, select 'Planday - Update to staff profiles' as the support option.

Have you checked that the SOPs cannot help you resolve this technical issue?

Please read the SOPs first as they will answer most of your questions. You can find them under Management System/MANAGEMENT SUPPORT INFORMATION/HOW TO GUIDES/Planday.

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Full name of the employee Date of transfer Name of the new home

Reason for deleting records Records to be deleted Attach screenshot(s) to support your ticket (optional, but highly appreciated)

We suggest restarting the device before opening a ticket as it usually solves most issues. But if restart hasn't solved the problem, please continue to provide the below information.

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Device having an issue

If the device is working, please include your Device Name for quicker resolution. To check, click HERE -> Open Settings

Printer make and model Printer serial number

When did you first notice the issue? Which part is affected? Please provide details

When did you first notice the issue? Please provide details

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User’s full name Personal email address UK-based mobile number

User's full name NHS email address Reason for deactivation (e.g. staff leaver) Effective date of deactivation

Please indicate what you would like to reset User’s NHS email address UK-based mobile number Reason for the reset

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